Mobgets exposes Verified by Visa

We make sure our sites meet the Payment Card Industy standards (PCI), we spend the time intergrating our sites with Verified by Visa where that extra security is added so that the customer knows that the site is secure and safe – so why cannot Verified by Visa and the banks then at least make the button that the customer has to click on to finish the purchase work on most mobiles?

The problem with the Verified by Visa submit button is that it is heavily reliant on JavaScript, and not in any way modified to work on most mobile browsers. Many customers with high-end smartphones who are registered with Verified by Visa cannot even submit the form to complete the payment. This causes a loss to Mobgets™ as the customer cannot proceed any further and complete the checkout.

Mobgets have witnessed this issue using high-end smartphones using the standard mobile Internet Explorer and latest Opera mini with JavaScript enabled and disabled, and record that at least two Banks – Barclays and BNP Paribas who are hosting the Verified by Visa pages cannot submit, and finish processing the order. Having tried to raise the issue with the banks and Verified by Visa, both assume it is the responsibility of each other, though the code certainly looks as if it is being supplied to the banks by Verified by Visa.

The submit button should only use JavaScript if the mobile supports JavaScript and if the phone does support JavaScript then use only JavaScript that the phone can support.  The other option is to just ensure that the submit button is not reliant on JavaScript at all when a device is using the Verified by Visa form and just use what is called server side form submission.  Why is Verified by Visa not doing anything about this despite repeated calls and the highlighting of the issue that they have?

As there still has been no resolution, as Mobgets have now recorded this issue for twelve months, Mobgets has a good case against both the banks and Verified by Visa for loss of income. Considering that more and more people are checking out on their mobiles its high time they took a closer look and fixed it.

Maybe once this press release goes out they might start listening and make the simple changes they must now make.

(Article Contributed By: Mobget Staff)

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  • moki

    i had same prob on my ubuntu linux desktop, solved by enabling (or similar) to run scripts, and installing sun’s java player .. follow these steps on mobile if poss and should have success.. not sure which was problem but sun’s java client most likely

    secure suite embed some flash item also so may need flash support, maybe not.

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